Refund Policy

Last updated: February 2026

1. Digital Products

FoxIn offers digital products including Single Send credits and Monthly Pass subscriptions. Because these are digital goods that are consumed immediately or provide instant access, all purchases are generally considered final.

2. Eligibility for Refunds

We may issue a refund at our discretion in the following circumstances:

• You were charged more than once for the same purchase (duplicate charge).
• A technical error on our end prevented you from using the credits or pass you purchased.
• You contact us within 48 hours of purchase and the purchased credits have not been used.

3. Non-Refundable Items

The following are not eligible for refunds:

• Send credits that have already been consumed (used to send an invoice or quote).
• Monthly Pass purchases where the pass period has already begun and sends have been used.
• Purchases made more than 48 hours ago where credits remain unused.

4. How to Request a Refund

To request a refund, please contact us through the Contact Us option in Settings with the following information:

• Your account email address.
• Date and amount of the purchase.
• Reason for the refund request.

5. Processing Time

Approved refunds will be processed within 5-10 business days and returned to the original payment method used for the purchase.

6. Free Tier

Foxin provides 10 free sends on signup at no charge. These are a one-time welcome bonus and do not renew. Free sends are not eligible for refunds as no payment is involved.

7. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be reflected on this page with an updated "Last updated" date.

8. Contact Us

If you have questions about this Refund Policy, please reach out through the Contact Us option in Settings.